Refund Policy

Last Updated: [14/11/2024]

Thank you for choosing Vinggle! We are committed to providing a great experience on our platform. Please read our Refund Policy to understand when and how refunds are issued. By using our services, you agree to this policy.

1. Subscription Fees and Payments

Any fees for Vinggle’s paid features, subscriptions, or premium services are non-refundable except as outlined below.

2. Refund Eligibility

Refunds are generally not provided unless required by law. However, we may consider a refund in specific situations:

• Technical Issues: If you experience significant, unresolved technical issues with a paid feature that prevent you from using it as intended, you may request a refund.
• Duplicate Charges: If you have been mistakenly charged multiple times for the same service, please contact us to process a refund for the duplicate payments.

3. How to Request a Refund

To request a refund, please contact our Support Team at [email protected]. Include your account information, proof of purchase, and a description of the issue. Refund requests must be submitted within 30 days of the payment date.

4. Refund Process

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method. Please note that processing times may vary depending on your payment provider.

5. Non-Refundable Situations

Refunds will not be issued for:

• Changes of mind after full use of a paid feature.
• Violations of Vinggle’s Terms of Use, which may result in account suspension or termination without a refund.

6. Changes to the Refund Policy

Vinggle reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and continued use of our platform indicates acceptance of the updated policy.